This Privacy Policy applies to OSPPER Inc., (referred to as “we,” “us,” or “our”), the operator of this website and provider of professional space transformation and protection services, including window film installation, cabinet resurfacing, surface protection, and mobile showroom consultation services. We are committed to protecting the privacy and personal data of visitors to our website, clients, and potential clients (collectively referred to as “you” or “users”). This policy outlines how we collect, use, store, share, and protect your personal information, as well as your rights regarding such data, in compliance with applicable Canadian privacy laws (including the Personal Information Protection and Electronic Documents Act (PIPEDA)) and United States privacy regulations (including federal and state-specific laws).

 

1. Information We Collect

We collect personal information only when it is necessary for providing our services, processing inquiries, scheduling appointments, and fulfilling business obligations. The types of information we collect include the following categories, with additional considerations for U.S. users to comply with U.S. privacy laws:

1.1 Personal Identification Information

• Contact Details: Full name, phone number, email address, residential or commercial property address (for service delivery and on-site consultations), and alternative contact information. For U.S. users, this information is collected in compliance with state laws such as the California Consumer Privacy Act (CCPA, now part of the California Privacy Rights Act (CPRA)), Virginia Consumer Data Protection Act (VCDPA), and Colorado Privacy Act (CPA), which classify such details as “personal data.”

• Account Information: If you create an account on our website, we may collect a username, password, and saved service preferences. For U.S. users, we do not collect or store sensitive personal information (as defined by U.S. state laws, e.g., financial account information, biometric data) without explicit, affirmative consent.

1.2 Service & Project-Related Information

• Details of your inquiry, including service type (window film, cabinet resurfacing, surface protection), project specifications, property measurements, and preferred appointment times for mobile showroom visits or installations. For U.S. clients receiving services in the U.S., we may collect additional location-specific information to comply with state-level service regulations.

• Payment information (processed through secure third-party payment processors; we do not store full credit or debit card details on our servers). For U.S. users, payment data is handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS) to ensure secure processing.

1.3 Website Usage & Technical Information

• Automatically collected data when you visit our website, including IP address, browser type, device type, pages viewed, time spent on the site, referral sources, and other non-identifiable analytics data. For U.S. users, this data is collected in compliance with the Federal Trade Commission (FTC) Fair Information Practice Principles (FIPPs), which require transparency and accountability in data collection.

• Cookies and similar tracking technologies to enhance website functionality, personalize your experience, and analyze website traffic (you may adjust cookie settings in your browser). For U.S. users, particularly those in California, we comply with the California Online Privacy Protection Act (CalOPPA), which requires clear disclosure of cookie usage and an option to opt out of non-essential cookies.

1.4 Information from Partners & Third Parties

With your consent, we may receive limited personal information from our trusted collaborative partners (material suppliers, authorized service providers) for service coordination purposes only. For U.S. users, any third-party data sharing is conducted in compliance with U.S. privacy laws, which require that third parties also adhere to applicable data protection standards, and we maintain written agreements with such partners to ensure compliance.

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2. How We Use Your Personal Information

We use collected personal information solely for the following legitimate business purposes, and we will not use your data for unrelated activities without your explicit consent. For U.S. users, our data usage practices comply with federal regulations (e.g., FTC guidelines) and state privacy laws (e.g., CCPA/CPRA, VCDPA):

• Respond to your inquiries, provide service quotes, and share detailed product and service information.

• Schedule, confirm, and coordinate mobile showroom visits, on-site measurements, and installation services at your property.

• Process payments for products, materials, and services rendered, in compliance with PCI DSS for U.S. users.

• Provide post-service support, warranty assistance, and follow-up communications to ensure service satisfaction.

• Improve our website functionality, service quality, and product offerings based on user behavior and feedback, with consideration for U.S. laws that restrict data usage for targeted advertising without consent.

• Send important service updates, appointment reminders, and promotional materials (you may opt out of marketing communications at any time). For U.S. users, we comply with the CAN-SPAM Act, which requires clear opt-out mechanisms and prohibits misleading or deceptive marketing emails.

• Comply with legal obligations, resolve disputes, and enforce our terms of service, including compliance with U.S. federal and state laws, court orders, and regulatory requests.

 

3. Sharing of Personal Information

We do not sell, rent, or lease your personal information to third parties for commercial purposes. We may share limited personal data only with trusted third parties who assist us in operating our business and providing services, and all such parties are required to comply with strict privacy and data security standards. For U.S. users, this sharing is further governed by U.S. privacy laws:

• Service Providers: Third-party contractors for installation support, payment processing, website hosting, and delivery services (only share data necessary to complete their specific tasks). For U.S. users, we ensure these service providers comply with applicable U.S. laws (e.g., CCPA/CPRA, PCI DSS) and maintain written contracts outlining their data protection obligations.

• Material & Collaborative Partners: Limited project-related information for material supply and coordinated service delivery (no unauthorized sharing of contact or personal details). For U.S. partners, we ensure compliance with cross-state data sharing requirements.

• Legal Authorities: Disclose information only when required by law, court order, or government regulation, or to protect our legal rights, property, and the safety of our clients and staff. This includes compliance with U.S. federal (e.g., FTC, Department of Justice) and state regulatory requests.

• U.S. Specific Note: Pursuant to the CCPA/CPRA, California users have the right to know if their personal information is shared with third parties and to opt out of such sharing (where applicable). We do not sell personal information as defined by the CCPA/CPRA, and we maintain records of data sharing activities for U.S. users.

 

4. Data Security & Storage

We implement industry-standard physical, electronic, and administrative security measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. These measures include secure data encryption, restricted access to personal data, secure server storage, and regular data security reviews. For U.S. users, we maintain compliance with PCI DSS (for payment data) and follow FTC guidelines for data security, including implementing reasonable safeguards to protect personal information.

Personal information is stored only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws (including Canadian PIPEDA and U.S. laws such as CCPA/CPRA, which specify data retention limits). Once data is no longer needed, it is securely deleted or anonymized to prevent any identification. For U.S. users, we ensure that data stored or processed in the U.S. complies with state-specific data residency requirements where applicable.

 

5. Your Privacy Rights

Under Canadian privacy laws (PIPEDA) and applicable U.S. federal and state privacy laws, you have the following rights regarding your personal information. U.S. users may have additional rights under state laws (e.g., CCPA/CPRA, VCDPA, CPA):

• Access & Correction: Request access to the personal information we hold about you and request corrections to inaccurate or incomplete data. For U.S. users, this right is guaranteed under federal guidelines and state laws, which may require us to provide access to your data within specified timeframes (e.g., 45 days under CCPA/CPRA).

• Withdraw Consent: Withdraw your consent for the collection, use, or sharing of your personal information (note: this may affect our ability to provide requested services). U.S. state laws explicitly allow users to withdraw consent at any time, with minimal barriers to doing so.

• Opt Out of Marketing: Unsubscribe from promotional emails, messages, or calls at any time by following the opt-out instructions in the communication or contacting us directly. For U.S. users, this complies with the CAN-SPAM Act and state laws that require clear, easy-to-use opt-out mechanisms.

• Data Deletion: Request the deletion of your personal information, subject to legal and business retention requirements. For U.S. users, state laws such as CCPA/CPRA and VCDPA grant the right to request deletion of personal data, with exceptions for legal or business necessities.

• U.S. State-Specific Rights:

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  • California Users (CCPA/CPRA): You have the right to request a copy of the personal information we have collected about you, know how your data is used and shared, opt out of any “sale” of personal information (as defined by the CCPA/CPRA), and request deletion of your data. You may also designate an authorized agent to exercise these rights on your behalf.

  • Virginia, Colorado, and Other U.S. States: Users in states with their own privacy laws may have additional rights, such as the right to data portability (requesting your data in a portable, machine-readable format) and the right to opt out of targeted advertising.

To exercise any of these rights, please contact us using the information provided in Section 8. We will respond to valid requests within the timeframe required by applicable Canadian and U.S. law (e.g., 45 days for California users under CCPA/CPRA, with a possible 45-day extension if needed).

 

6. Cookies & Website Tracking

Our website uses cookies to improve user experience, analyze traffic, and personalize content. Cookies are small text files stored on your device. You may disable cookies through your browser settings, but this may limit certain functionality of the website. We do not use cookies to collect sensitive personal identification information without your consent. For U.S. users, we comply with CalOPPA, which requires clear disclosure of cookie usage, the purpose of cookies, and an option to opt out of non-essential cookies. We also provide a cookie consent banner on our website to ensure U.S. users can make informed choices about cookie usage.

 

7. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy periodically to reflect changes in our business practices, services, or legal requirements (including updates to Canadian PIPEDA and U.S. federal/state privacy laws). The updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your information. For U.S. users, we will notify you of material changes to this policy as required by applicable state laws.

 

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, including exercising your privacy rights under Canadian or U.S. law, please contact us at:

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OSPPER Inc.,

Email: info@ospper.com

Phone: 001-416-705-1831

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For U.S. users with privacy-related inquiries specific to U.S. laws (e.g., CCPA/CPRA, VCDPA), you may also contact our dedicated privacy representative at [Insert U.S. Privacy Contact Email] for expedited assistance.

By using our website and services, you consent to the collection and use of your personal information as outlined in this Privacy Policy, in compliance with applicable Canadian and U.S. privacy regulations.